To Our Customers,
As we continue further into the ongoing National Health Emergency that is currently hitting us, we here at Express Center are having to look at things day by day and responding as needed to the developing crisis. We have taken many preventative measures, and continue to look for ways that we can continue to provide the Critical Services that we offer our community by shipping and receiving medications, notarizing important healthcare and legal documents. And supporting our communities health care workers who are not able to shelter in place.
If you currently get your medications delivered to Express Center, we recommend that you change the delivery address to wherever you are sheltering in place. So that, IF we do have to shut our store, it will not interrupt your access to your medications.
That being said, we plan to continue to be operating from 9:30 AM to 5:00 PM Monday through Friday. With limited services.
What we have done:
The Benefits of adding Virtual Mail services to Physical Mailboxes.
Please use firstname.lastname@example.org as the best way to contact us.
Thank you for being our customer, stay safe, and we will get through this together by keeping our distance.
Q: How can I access my mail?
A: The 24-hour access mail room door will be open for you to access your mailbox 9:30 AM to 5 PM Monday through Friday. ONE PERSON IN THE MAIL ROOM AT A TIME, PLEASE. We will close it off for a few minutes each day while we put the mail away or do maintenance on the mailboxes. Any parcels that we have for you, we will pass to you through the door to the mail room. We will also be setting you up with a virtual mailbox so that you can deal with your mail without having to actually come down to the store at all, unless you need to pick something up.
Q: I can’t make it to the store during your new hours. How can I get my packages?
A: We can schedule a time to meet you outside of business hours to turn over parcels and mail items to you. Contact us at email@example.com to schedule a time to meet at the store.
Q: I received an email saying that my credit card was accepted and that my account is past due.
A; This message went out to some customers who have physical mail boxes, because we are still working on getting the Virtual Mail functions set up and are not finished working on it yet. Specifically you got the message because we have set up your account, but there is no credit card associated with it yet.
Q: When I sign up for the Virtual Mailbox I get an error after creating the password saying that the password reset has already been used.
A: This is a known issue. Just go back to the log in screen and use the email address and password that you had just created and it should work.
Q: What products and services are you not currently offering?
A: Most products, (mailing and shipping supplies, office supplies, and games) are still available but we are not letting customers into the store to shop. If you know what you want we will bring it to the door for you.
We are not currently offering the following products and services:
Rental Computer time